Customer Response Officer (12 Hrs Shift Work, Changi)

Job Responsibilities:

1. Serve as a focal point of contact for customer on aircraft status monitoring, work progression and smooth
running of FH3P daily operations.

2. Updating of flight schedules into WATS and ensure that all re-timed flights are manually amended in WATS.

3. Ensure precise and on time communication regarding all schedule disruptions with customers.

4. Generate daily flight movement report.

5. Ensure that EOHFs are correctly raised for all chargeable transits.

6. Collating seasonal flight schedules

7. Scanning and forwarding of tech logs/fuel chits/TR check sheets to MCC/airlines.

8. Monitor and manage incoming telex and emails from Airlines regarding changes to a/c type, equipment,
work requirements to ensure customers’ requests are processed.

9. Follow through with differing post-flight operating procedures, depending on the airline requirement.

10. Send delay reports to customer MCC, update delay reports into CAMS and consolidate all reports for weekly
reporting.

11. Keep track of all details regarding AOG and Ad-hoc requests

12. Performs such other duties as assigned to him/her by the Customer Response Executive (CRE)

Job requirements:

1. Minimum ITE Certificate / Diploma in any discipline

2. Possess good communication skills

3. Good experience in MS Office (Word, Excel, Powerpoint)

4. Able to work under pressure

5. Able to work 12 hours rotating shift work (Includingweekends and Public Holidays)