Desktop Support Engineer
About this job
Key Responsibilities:
* Provide L2 technical support for desktops, laptops, printers, and hardware
* Troubleshoot Windows/macOS, Office 365, Outlook, Teams & business applications
* Diagnose hardware, software, network & connectivity issues
* Perform system imaging, software installation, patching & upgrades
* Support printers, scanners, docking stations & peripherals
* Manage user accounts, password resets & access permissions via Active Directory
* Handle tickets through ServiceNow, Remedy, Jira, Freshservice or similar ITSM tools
* Support meeting rooms, video conferencing & collaboration systems
* Ensure endpoint security, antivirus & IT security compliance
* Assist with onboarding/offboarding, device allocation & account setup/deactivation
* Provide professional customer service to end users
Requirements:
* Strong Desktop Support experience
* Good troubleshooting skills across hardware, software & network issues
* Experience with Microsoft 365, Active Directory & ITSM tools
* Good communication and customer-facing skills
Market insight
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Frequently asked questions
What salary can I expect?
The employer lists 3 000 – 5 000 $ for this role at UNIZEN TECHNOLOGIES PTE. LTD. in Singapore. For comparison, the local market median is about 4 800 $ based on 75 102 similar offers.
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