Robotic Service Engineer

Company Overview

Chuan Leong Metalimpex Co., Pte Ltd sources premium steel products from reputable mills meeting international standards. We supply mild steel plates, shipbuilding steel, boiler plates, and API pipes from purpose-built facilities, ensuring quality and excellent service.

Job Summary

We are seeking a skilled and motivated Robotic Service Engineer to install, maintain, troubleshoot, and repair robotic and automated systems. The successful candidate will provide technical support to customers, ensure optimal system performance, and contribute to the successful deployment and operation of robotic solutions across various industries.

Responsibilities

Installation & Commissioning

• Install, configure, and commission industrial robots, cobots, and automation systems to meet customer specifications
• Integrate systems and conduct testing and validation to ensure compliance with requirements
• Perform site acceptance testing (SAT) and factory acceptance testing (FAT) to verify system readiness

Maintenance & Troubleshooting

• Execute preventive and corrective maintenance on robotic systems and peripheral equipment to ensure reliability
• Diagnose and resolve mechanical, electrical, pneumatic, and software faults to minimize downtime
• Provide emergency breakdown support to restore equipment functionality promptly
• Monitor robot performance and recommend enhancements to improve productivity and reliability

Technical Support

• Deliver on-site and remote technical support to customers for robotic systems
• Conduct root-cause analysis and implement corrective actions to resolve issues
• Coordinate with overseas technical teams and equipment manufacturers for complex troubleshooting
• Maintain detailed service reports and technical documentation for all service activities

Customer Service & Training

• Train customers’ operators and maintenance personnel on robot operation and safety procedures to ensure safe and effective use
• Build and maintain strong customer relationships through professional and responsive support
• Support after-sales service activities and manage warranty claims efficiently

Required competencies and certifications

• Diploma in Robotics Engineering, Mechatronics Engineering, Electrical Engineering, Mechanical Engineering, or Automation Engineering
• 1 to 3 years of experience in robotics, automation, industrial equipment servicing, or maintenance engineering
• Fresh graduates with relevant robotics, mechatronics, or automation project experience may be considered for junior roles