T24 Support Analyst (Contract) Rotational Shift

Key Responsibilities

• Provide L1/L2 application support for Temenos T24 in a 24x7 production environment.
• Monitor T24 application health, system availability, alerts, interfaces and support queues to proactively identify potential issues.
• Respond to production incidents, service requests and application related issues within agreed SLA timelines.
• Perform initial investigation, troubleshooting and root cause analysis of T24 application incidents.
• Troubleshoot T24 application issues across application, database, operating system, network and interface layers.
• Support T24 application modules, batch processes, interfaces and integrations, ensuring smooth day to day production operations.
• Monitor and troubleshoot T24 COB/EOD processes, batch jobs and scheduled activities.
• Investigate application failures, transaction issues, interface errors and performance related incidents.
• Provide support for Windows Server, Active Directory, Group Policy, Microsoft 365, Azure AD and SCCM environments where required.
• Troubleshoot hardware, operating system, network and application dependencies affecting application availability.
• Support compliance activities involving BitLocker, antivirus, SCCM and other endpoint security controls.
• Coordinate with development, infrastructure, database, middleware and vendor teams for complex or unresolved T24 issues.
• Create, update and manage incidents and service requests through ServiceNow or other ITSM platforms.
• Support application deployments, fixes, patches and scheduled maintenance activities where required.
• Analyse application logs and system logs to identify errors, failures and potential recurring issues.

Requirements

• Bachelor's degree in Computer Science, Information Technology or a similar relevant discipline preferred.
• 6+ years of experience in IT Application Support, with strong experience in Temenos T24 production support.
• Hands on experience supporting Temenos T24 in a production environment.
• Good understanding of T24 application architecture, modules, interfaces and batch processing.
• Experience troubleshooting T24 application issues, transaction failures, batch/COB issues and interface problems.
• Experience working in a 24x7 application support or shift based environment.
• Strong incident management and troubleshooting skills.
• Experience with ServiceNow or other ITSM platforms.
• Good understanding of databases and SQL for application troubleshooting and data investigation.
• Good understanding of Unix/Linux and Windows environments relevant to application support.
• Experience working with application logs, monitoring tools and production support utilities.
• Good understanding of application integrations, APIs, middleware and system dependencies.
• Experience working with business users, development teams, infrastructure teams and external vendors.
• Shift Requirements, the candidate must be comfortable working in a 24x7 operational support environment and working on rotational shifts:
• Morning Shift: 6:00 AM to 3:00 PM
• Afternoon Shift: 2:00 PM to 11:00 PM
• Night Shift: 10:00 PM to 7:00 AM