Technical Support Engineer

Reporting to Technical Support Manager, this position is responsible for providing technical support and advice to customers, conducting Technical Support Request (TSR) work and preparing reports.

Responsibilities:

• Provide on-site technical support for customer pilot run, production start-ups and production troubleshooting as well as off-site customer technical support in a timely manner
• Review and revise TSR reports and ensure relevant information is shared with customers
• Complete TSR work within timeline and upload report in system
• Perform routine testing of cured coating properties on various substrates
• Operate coating machines and equipment and ensure laboratory equipment and facilities are maintained in a safe and operational manner
• Identify best practice processes for coating application to achieve best coating result for optimal performance
• Analyze and report findings on returned coated lens samples and other coating materials to troubleshoot customer problems
• Manage and ensure Liquid Sample Request samples are stored in required conditions
• Handle customer complaints by conducting root cause analysis
• Complete troubleshooting analysis and create reports for presentation to the Manager and/or customers
• Conduct studies and recommend suitable coating based on customer’s process and requirement
• Collaborate with the Sales team to secure new business opportunities through sample creation and provide support to existing customers.
• Interface with external material suppliers and machine suppliers

Requirements:

• Bachelor’s Degree in Chemical Engineering, Chemistry, Material Science or related field with at least 3 years of customer support and troubleshooting experience
• Experience in vacuum deposition technology is an added advantage
• Possess good communication and presentation skills
• Highly self-motivated, independent and resourceful
• Proficient in Microsoft Office applications
• Willing to work at Tuas South
• This role is required to travel overseas to countries such as India, China etc.