Customer Service Manager (Perm)

Customer Service Manager

Lead the Help. Inspire the Team.

Are you a customer experience champion who thrives infast-paced environments?
We are looking for a dynamic, hands-on CustomerService Manager to lead our client’s support operations, elevate theirservice standards, and guide the frontline team to success. If you are anatural leader who loves solving puzzles and making customers smile, we wantyou on board!

What You’ll Do:

• Direct and empower a high-performing customer service team through daily coaching, goal setting, and real-time performance tracking.
• Take ultimate ownership of complex customer escalations, turning challenging interactions into loyal brand moments.
• Analyze support metrics and performance trends to identify bottlenecks and implement swift, effective workflow improvements.
• Refine and deploy service procedures and documentation to ensure consistent, top-tier quality across all support channels.
• Collaborate cross-functionally with product, sales, and operations teams to champion the voice of the customer within the company.

What You Bring:

• 3+ years of experience managing customer support teams.
• A data-driven mindset paired with unmatched empathy and communication skills.
• The ability to adapt quickly, optimize workflows, and hit the ground running.

Ready to make an impact? Apply today! WhatsApp us at +65 6916 0523.

Yvonne Chai Cheng Man
Reg No: R23115356 | EA License: 23C2060

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