Receptionist

Job Summary

We are seeking a friendly, professional, and customer-focused Receptionist to serve as the first point of contact for visitors, clients, and callers. The successful candidate will be responsible for managing front desk operations, providing excellent customer service, and supporting the smooth day-to-day administrative functions of the office.

Key Responsibilities

• Provide professional, courteous, and efficient front-line service to telephone callers, visitors, and walk-in guests.
• Welcome visitors, customers, vendors, and job applicants, determine the purpose of their visit, and direct them to the appropriate staff member.
• Answer, screen, and transfer incoming telephone calls promptly while providing accurate information and assistance to callers.
• Take and relay telephone messages accurately and in a timely manner.
• Manage incoming and outgoing mail, including signing for deliveries and notifying recipients.
• Coordinate local and international courier services, receive incoming parcels, and distribute them to the appropriate recipients.
• Maintain a clean, organized, and welcoming reception area at all times.
• Ensure meeting rooms are clean, well-prepared, and ready for scheduled meetings.
• Manage meeting room reservations and maintain an accurate booking schedule.
• Coordinate and arrange meeting refreshments as required.
• Arrange taxi bookings for staff and visitors and communicate booking details to the requestor.
• Provide administrative support, including updating office telephone directories and monitoring stationery and pantry supplies.
• Assist the HR/Administration team with general office duties and perform other ad hoc assignments as required.

Requirements

• Minimum GCE 'N'/'O' Level, Diploma, or equivalent qualification.
• Previous experience in a receptionist, front desk, customer service, or administrative support role is preferred.
• Excellent verbal and written communication skills.
• Professional, courteous, and customer-oriented with a pleasant disposition.
• Strong organizational and multitasking skills with attention to detail.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Able to work independently as well as collaboratively in a team environment.
• Good time management skills and the ability to prioritize tasks in a fast-paced environment.