Client Partner

Role Summary: Client Partner

The strategic function is to create and manage long-term relationships with customers. Account professionals work as trusted advisors to shape solutions and solve our customers' most critical business problems. Members of this job family are accountable for overall profitable growth and exceptional delivery.

Essential Job Functions:

Manage client accounts, ensuring that client needs are met, and solutions are delivered effectively.

Support the development and execution of account strategies and contribute to profitable growth.

Maintain regular client communication, building strong relationships and delivering exceptional customer service.

Collaborate with cross-functional teams to execute account-related projects successfully.

Identify and pursue upsell and cross-sell opportunities to grow the account portfolio.

Participate in preparing and delivering client reports and presentations.

Actively monitor industry trends and adapt account strategies accordingly.

Support and mentor junior account management professionals in their growth.

At least 4 years IT services sales experience, public sector

Target - Usd 5 to 10 mil,

Purpose

Client Partner is positioned as the leader for:

Developing and strengthening customer relationships

Driving profitable growth

Inspiring colleagues

Expectations

Collaborate with Offerings to up-sell and cross-sell

Drive YoY revenue and profitability growth

Act as a trusted advisor by creating and orchestrating customer value

Follow a structured engagement journey:

Understanding the Customer

Understanding the Industry

Validating the Opportunity

Identifying the Solution

Creating the Proposal

Maintain an accurate rolling account forecast

Make the account a great place to work

Basic Qualifications:

Minimum 4 to 5 years in IT services sales experience

Ideal candidate to possess public sector experience with good networks and connections

Experience in managing accounts with a focus on farming.

Account/cluster planning with the ability to come up with propositions on how to grow the cluster (strategic planning)

Financial Planning & Forecasting

Bachelor's degree in a relevant field or equivalent combination of education and experience

Demonstrated success in account leadership roles, meeting or exceeding sales and revenue objectives and building client relationships.

Leadership and strategic planning capabilities, effective communication skills, and a history of contributing to business growth

A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications:

An advanced degree in a relevant field is a plus

Relevant certifications such as Certified Account Executive (CAE) or Certified Strategic Account Manager (CSAM) are a plus