Operations Manager

Operations Manager

We are looking for an experienced and hands-on Operations Manager to oversee the day-to-day operations of our livehouse and ensure the venue operates smoothly, safely and efficiently.

The Operations Manager will coordinate front-of-house operations, service teams, performers, security, housekeeping and other operational functions. The successful candidate should be comfortable working in a fast-paced entertainment and hospitality environment and capable of resolving operational issues independently.

Key Responsibilities

• Oversee daily venue operations and ensure smooth coordination between departments

• Manage opening, operating and closing procedures

• Coordinate front-of-house, reception, service, security, housekeeping and other operational teams

• Ensure adequate manpower deployment and operational readiness for each shift

• Monitor customer service standards and overall guest experience

• Handle operational issues, customer escalations and incidents professionally

• Coordinate with F&B, kitchen, entertainment, stage and technical teams

• Ensure venue cleanliness, safety and operational standards are maintained

• Assist with staff scheduling, attendance and manpower planning

• Monitor compliance with internal procedures, safety requirements and applicable regulations

• Coordinate maintenance, contractors and operational suppliers where necessary

• Support events, private functions and special programmes

• Prepare operational reports and recommend improvements to management

• Perform other operational duties as required by management

Requirements

• Relevant experience in hospitality, F&B, entertainment, nightlife, events or venue operations

• Prior supervisory or management experience preferred

• Strong leadership, organisation and problem-solving skills

• Able to manage multiple departments and priorities simultaneously

• Good communication and interpersonal skills

• Customer-service oriented with the ability to handle difficult situations professionally

• Comfortable working evenings, weekends and public holidays according to the venue's operating schedule

• Able to work independently and make sound operational decisions

• Knowledge of workplace safety and venue operations will be an advantage