Air Freight Operations Coordinator

We are seeking a proactive and detail-oriented Air Freight Operations Coordinator to manage export shipments activities while ensuring seamless coordination with international networks, airlines, customers, and relevant authorities. This role plays a critical part in delivering high-quality service, meeting customer requirements, ensuring operational excellence, and maintaining compliance with health, safety, and company standards.

Job Scope

• Coordinate and communicate with overseas agents, network partners, airlines, authorities, and customers regarding export shipments.

• Execute end-to-end air export operations, ensuring timely and accurate shipment processing.

• Manage co-loading business activities, including rate quotations and coordination with carriers.

• Process space bookings with airlines and obtain spot rates when required.

• Receive and process shipment nominations and customer bookings, providing accurate flight details and shipment updates.

• Arrange cargo collection and transportation with appointed transport providers.

• Create and manage export files and shipment execution within CargoWise One (CW1).

• Prepare and issue pre-alerts upon shipment execution.

• Process invoicing and coordinate closely with the GSS team on billing-related matters.

• Monitor and update operational KPIs and system records accurately.

• Ensure compliance with customer requirements, operational procedures, health and safety standards, and company policies.

Requirements

• Diploma in Logistics, Supply Chain, Transportation, Business Administration, or a related field.

• Experience in air freight export operations, freight forwarding, or logistics industry preferred.

• Working knowledge of CargoWise One (CW1) or similar freight management systems is an advantage.

• Good understanding of airline booking processes, export documentation, and freight forwarding operations.

• Strong communication and coordination skills with the ability to work with internal and external stakeholders across different countries.

• Detail-oriented with excellent organizational and multitasking skills.

• Customer-focused with the ability to manage priorities and meet operational deadlines.

• Proficient in Microsoft Office applications.

• Committed to maintaining compliance, operational excellence, and health & safety standards.