Security Operation Manager

Key Responsibilities

1. Security Operations Management

• Oversee daily security operations across all assigned sites.
• Ensure adequate deployment and coverage of security officers.
• Monitor officers' attendance, punctuality, grooming and performance.
• Conduct regular site inspections and security audits.
• Ensure security posts, patrols, access control and surveillance procedures are properly implemented.
• Respond promptly to security incidents, emergencies and operational issues.

2. Client & Site Management

• Maintain good working relationships with clients, MCSTs, building management and other stakeholders.
• Conduct regular meetings and operational reviews with clients.
• Understand and implement site-specific security requirements.
• Address client feedback, complaints and service issues professionally.
• Recommend improvements to security operations where necessary.

3. Security Officer Management

• Supervise and motivate Security Officers and Site Supervisors.
• Prepare and manage deployment schedules and manpower requirements.
• Ensure officers comply with post orders, SOPs and company policies.
• Monitor training, licensing and competency requirements.
• Conduct briefings and toolbox meetings when required.
• Manage disciplinary and performance matters in accordance with company procedures.

4. Incident & Emergency Management

• Lead the response to security incidents and emergencies.
• Investigate incidents and prepare detailed incident reports.
• Coordinate with clients, management and relevant authorities when required.
• Ensure emergency response procedures are properly followed.
• Conduct post-incident reviews and recommend corrective actions.

5. Compliance & Documentation

• Ensure operations comply with applicable Singapore security industry requirements.
• Maintain accurate operational records, attendance records, inspection reports and incident reports.
• Ensure site SOPs, risk assessments and post orders are current.
• Assist management during audits, inspections and client reviews.

6. Business & Operational Support

• Assist management in manpower planning and operational budgeting.
• Support new site mobilisation and takeover projects.
• Participate in tender presentations and client meetings when required.
• Develop operational improvement plans to improve service quality and efficiency.
• Provide regular operational reports to senior management.