IT Executive

Key Responsibilities

• Provide first-level IT support for hardware, software, user accounts, network, printers, LarkSuite, Google Workspace, and application-related issues.
• Support a range of devices including Windows laptops/desktops, Apple MacBooks, iPhones, iPads, Android devices, and various office IT equipment.
• Perform basic network troubleshooting tasks such as LAN, Wi-Fi, VPN, DNS, DHCP,IP address verification, patching, and network printer support.
• Assist with employee onboarding and off-boarding processes, including device preparation, account setup, access requests, account disablement, and asset collection.
• Maintain accurate records of IT assets, tracking device assignment, returns, repairs, warranty status, and replacements.
• Install approved software and help identify non-standard or unauthorized software installations.
• Support basic endpoint security controls, including monitoring antivirus status, OS patching, device encryption, and reviewing local admin rights.
• Escalate unresolved technical issues to the Senior IT Executive or the Regional IT Operations Lead as necessary.

Requirements

• Higher Nitec, Diploma, or Degree in Information Technology, Computer Studies, Information Systems, or a related discipline.
• Minimum of 1 to 3 years of experience in IT support, helpdesk, desktop support, or field support roles.
• Able to work under pressure.