Customer Service Executive

Company Overview

LATICRETE SOUTH EAST ASIA PRIVATE LIMITED manufactures safe, innovative building materials to ease installers’ work and improve building durability. We treat customers, partners, and employees like family and aim to be a top ten global building chemical company by revenue and brand awareness.

Job Summary

Support sales and customer service operations by processing orders, coordinating with internal teams, managing deliveries, and ensuring customer satisfaction in a timely and accurate manner.

Responsibilities

• Process sales orders including quotations, purchase orders, delivery orders, packing lists, and invoicing to ensure accurate and timely transactions
• Communicate effectively with internal teams such as Sales, Operations, and Finance to coordinate order fulfillment and resolve issues
• Organize delivery services, export shipments, and customer order collections to guarantee on-time delivery
• Respond promptly and professionally to customer inquiries to maintain high customer satisfaction
• Prepare and submit relevant reports and documents to support sales and operational activities
• Deliver consistent, high-quality customer service to build strong client relationships

Required competencies and certifications

• Proficient in MS Office to perform order processing and reporting tasks efficiently
• Strong interpersonal and communication skills to liaise with customers and internal teams
• Ability to work independently with attention to detail and collaborate effectively as a team member
• Bilingual in English and Mandarin to communicate with Mandarin-speaking clients and associates

Preferred competencies and qualifications

• GCE ‘O’ Level or Diploma in any discipline

Other Information

• 5 days’ work week
• Working hours: 8.30am – 5.30pm
• Location: Sungei Kadut with transport provided to and from Yew Tee MRT