Call Centre Customer Service Agent - Live Chat (12 Months Contract renewable)

Location: Eunos (5 mins walk from MRT)

Working Hours: Mon to Fri, 9am to 6pm

Salary: Between $2800 - $4000 (Depending on experiences) + Completion Bonus

Job Purpose
You will be part of the team in delivering service excellence and customer satisfaction in the Contact Centre. He/She will attend to phone enquiries from our policyholders and financial
representatives and live chats from our financial representatives, effectively maintaining our Contact Centre’s high level of accessibility.

The Job

• Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate and prompt manner

• Resolve customers’ / financial representatives’ complaints and problems at first touchpoint
  resolution with good closure

• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system

• Ensure effective and timely follow-up as promised to customers / financial representatives

• Assess appeals and put up recommendation to Managers/Head/HOD

• Perform additional or overtime duties during operational exigencies when required

• Assist with ad-hoc initiatives/projects when delegated by management
  

Our Requirements

• Diploma/degree holder qualifications with relevant experience will be preferred

• Comfortable talking to customers from all walks of life

• Comfortable chatting through typing via live chat system with financial representatives

• Good interpersonal and communication skills

• Possess a cheerful disposition

• A team player who works well in a dynamic environment
  

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd ("PERSOL") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.

We may use artificial intelligence ("AI") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations.

For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persolsingapore.com/policies. If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at [email protected].

PERSOL Singapore Pte Ltd • UEN. 200007268E
EA License No. 01C4394 • EA Registration No. R1221966 (Evelyn Yang HuiXian)