26990971 Applications Support Senior Analyst

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• The Futures Application Support Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.

• Hands-on Technical SME responsible for driving production incident resolution and implementing preventative measures to avoid technical reoccurrences.

• Partners with multiple technology (including Development and Infrastructure) teams to ensure appropriate integration of functions to meet goals.

• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document systems impacts and support requirements

• Identifies risks, vulnerabilities, and security issues; communicates impact; proposes risk mitigation options.

• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.

• Appropriately assess risk when application changes are made or business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Participates in a weekend support rotation schedule

Qualifications:

• 5 - 8 years of experience in Front office application support

• Prior experience in Futures Execution platforms is preferred

• Prior experience in Electronic Execution is mandatory

• Experience installing, configuring or supporting business applications.

• Experience with some programming languages and willingness/ability to learn.

• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization

• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.

• Demonstrated analytical skills

• Issue tracking and reporting using tools

• Knowledge/ experience of problem Management Tools.

• Good all-round technical skills

• Effectively share information with other support team members and with other technology teams

• Ability to plan and organize workload

• Consistently demonstrates clear and concise written and verbal communication skills

• Ability to communicate appropriately to relevant stakeholders