26992431 Securities & Derivatives Intermediate Analyst

• Own and manage the post-trade Operational relationship for a portfolio of Clients

• Ensure client queries are acknowledged, investigated, and resolved within expected timeframes in line with CITI standards.

• Provide operational solutions and remediations to eliminate /reduce client or Citi pain points & manual touchpoints.

• Provide clients with clear and concise updates relating to (market events, delays, or technology issues)

• Partner with the Sales, Client Executives, look to understand the front-to-back needs of our clients with the aim of providing them with the most optimal client experience.

• Attend regular Client visits and engage in Citi-client operational relationship reviews to obtain insights on improvement areas.

• Partner with the sales and prospective clients to outline CITI client offering to drive further business growth.

• Perform analytics to review client performance, make suggestions on how to optimise the clients’ flow through system and client analysis.

• Understand the product and regulatory environment impacting our client portfolio base along with the group procedures and CITI policy.

Essential Requirements:

• 2-5 years of relevant client facing experience.

• Experience in Financial Organization i.e. Investment Banking / Investment Management / Hedge Fund / Exchange.

• Market expertise, in at least one of the following Listed derivatives, OTC Clearing/Futures, Prime brokerage, Equites etc.

Client & Relationship Focus:

• Proven experience managing and expanding client relationships in financial services.

• Demonstrated ability to grasp client needs, proactively address issues, and provide top-tier service in a dynamic environment. Excellent communication and stakeholder management skills, including conducting client meetings and operational reviews.

• Demonstrated ability to build strong working relationships with internal teams (Sales, Client Executives, Prime Brokerage, Technology) for a seamless client experience.

• Strong analytical and problem-solving skills, with the ability to analyze client data, identify trends, and develop solutions to improve operational efficiency and client experience. Proficiency in using data analysis tools and techniques.