Clinic Assistant

We are seeking a dynamic individual to join our team as a Clinic Assistant. This role supports the smooth day-to-day operations of the clinic and involves a mix of administrative, patient-facing, and support duties.

Key Responsibilities

• Communicate with and assist patients effectively in a professional and courteous manner

• Greet patients and provide front-desk customer service support

• Manage appointment scheduling and patient registration

• Use electronic medical records (EMR) systems accurately and efficiently

• Answer phone calls and respond to enquiries in a timely manner

• Maintain and update patient records with accuracy and confidentiality

• Process invoices, collect payments, and assist with insurance claims

• Provide chaperone support during physical examinations of female patients when required

• Perform general housekeeping duties to maintain clinic cleanliness and hygiene standards
  

Requirements

• Strong communication and interpersonal skills

• Ability to multitask and prioritise effectively in a fast-paced environment

• Attention to detail and accuracy in data entry and record-keeping

• Basic knowledge of medical terminology and clinic procedures is an advantage but not mandatory

• Ability to maintain strict confidentiality of patient information

• Proficiency in Mandarin is an advantage, as the role involves assisting Mandarin-speaking patients