Operations & Maintenance Supervisor (Project Management & Facilities)

Key Responsibilities

1. Renovation & Project Supervision

• Supervise renovation, reinstatement, upgrading and improvement works across outlets and facilities.

• Monitor contractors' daily progress against the approved project timeline.

• Ensure contractors comply with approved drawings, specifications, safety requirements and company standards.

• Conduct regular site inspections and identify delays, defects, poor workmanship or non-compliance.

• Coordinate with main contractors, subcontractors, designers, consultants, landlords and relevant authorities.

• Ensure critical works are prioritised to meet outlet handover and opening deadlines.

• Track project milestones and escalate potential delays immediately to management.

• Coordinate rectification works and ensure all outstanding defects are properly closed before handover.

2. Facilities & Maintenance

• Oversee preventive and corrective maintenance for restaurant outlets, central kitchens, warehouses and office facilities.

• Monitor equipment and building conditions including air-conditioning, electrical systems, plumbing, drainage, lighting, exhaust systems, refrigeration, cold rooms and other essential facilities.

• Coordinate emergency repairs and breakdowns to minimise operational downtime.

• Establish and maintain preventive maintenance schedules.

• Follow up with contractors and service providers to ensure timely completion of maintenance works.

• Maintain proper records of equipment servicing, repairs, warranties and maintenance history.

3. Contractor & Vendor Management

• Source, coordinate and supervise contractors and maintenance vendors.

• Obtain and compare quotations where required.

• Monitor contractor performance, workmanship, response time and costs.

• Ensure contractors adhere to agreed scope, pricing and completion dates.

• Identify recurring contractor performance issues and recommend appropriate action to management.

• Verify completed works before approving or recommending payment.

4. Outlet Opening Readiness

• Support the Project and Operations teams in preparing new outlets for opening.

• Coordinate final renovation works, cleaning, equipment installation, testing and rectification.

• Conduct pre-opening site inspections and prepare outstanding-items lists.

• Ensure all facilities, equipment and infrastructure are operational before opening.

• Coordinate with Operations, Kitchen, IT, Procurement and other departments during outlet handover.

• Ensure contractors complete all outstanding works without affecting the opening schedule.

5. Cost & Budget Control

• Monitor renovation and maintenance expenses against approved budgets.

• Identify unnecessary expenditure, cost overruns and variation orders.

• Review contractor quotations and scope of work before submission to management.

• Ensure additional works are properly justified and approved before commencement.

• Highlight potential financial exposure arising from project delays, defects or contractor failures.

6. Safety, Compliance & Documentation

• Ensure safety and regulatory compliance

• Conduct safety inspections

• Maintain compliance records and documents

• Monitor permits, certifications and maintenance records

• Report incidents and follow up on corrective actions

• Support audits and regulatory inspections