Business Analyst (Entry Level / Jurong West)

We are looking for a Business Analyst to support the enhancement, implementation, and ongoing operations of enterprise digital systems.

This is a hands-on role suitable for someone who enjoys understanding business processes, gathering user requirements, supporting system enhancements, analysing data, and resolving application issues.

• Working Hours: Mon-Fri
• Working Location: Jurong West
• Salary Package: Up to $4200 (basic) x 12 months
• Job Type: Contract

Key Responsibilities

• Engage business users to understand operational needs and translate them into clear business and system requirements.
• Gather and document requirements, user stories, process flows, functional requirements, and system enhancement requests.
• Review existing workflows and identify opportunities for process improvement, digitalisation, and automation.
• Support end-to-end system enhancement initiatives from requirements gathering, testing and implementation through to post-production support.
• Prepare test scenarios and test cases, coordinate User Acceptance Testing (UAT), track defects, and follow through on issue resolution.
• Provide Level 2 application support, investigate user-reported issues, perform troubleshooting, and coordinate with internal technical teams or external vendors.
• Support system configuration, enhancements, releases, and post-implementation verification.
• Use Excel and SQL to extract, reconcile, clean, and analyse data for operational reporting and system-related activities.
• Assist with data cleansing, data preparation, and migration activities.
• Monitor data quality and system performance and escalate abnormalities where required.
• Prepare and maintain system documentation, functional specifications, process guides, FAQs, user manuals, and training materials.
• Support user briefings, system rollout activities, workshops, and project meetings.
• Maintain project trackers, requirement logs, action items, meeting notes, and system documentation.

Requirements

• Degree in Computer Science, Information Systems, Information Technology, or a related discipline.
• Basic understanding of the Software Development Life Cycle (SDLC), including requirements gathering, testing, deployment, and production support.
• Good analytical and problem-solving skills with the ability to understand business processes and user requirements.
• Good working knowledge of Microsoft Excel.
• Exposure to SQL, Python, VBA, or low-code platforms will be advantageous.
• Exposure to data platforms such as Snowflake or Denodo would be an added advantage.
• Familiarity with tools such as Jira, ServiceNow, or Confluence is advantageous.
• Able to communicate effectively with both business users and technical teams.
• Organised, detail-oriented, and able to follow through on issues and action items independently.

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Elane Yap Theng Yu- R1989397

ScienTec Consulting Pte Ltd - 11C5781