Customer Support Specialist (Customer Facing)

Customer Support Specialist (Customer Facing)

Compensation: $2,700 – $4,000/month (depending on experience) + AWS (13th‑month bonus) + up to 3 months VB

Schedule: 5‑day work week, including 1 weekend (Saturday or Sunday)

About BullionStar

BullionStar is Singapore’s leading precious metals dealer, offering gold, silver, and platinum through our showroom, e‑commerce platform, and vaulting facilities. We are founder‑led, lean, and customer‑focused — built on trust, transparency, and quick decision‑making without bureaucracy.

What You’ll Own

• Represent BullionStar in Every Interaction – Be the primary contact for customers in person, by email, and phone. Accuracy and product knowledge are essential.

• Handle Volume Without Dropping the Standard – Manage high enquiry volumes with consistency and care.

• Think Beyond the Ticket – Spot recurring issues, recommend improvements, and refine processes.

• Protect Customer Trust – Safeguard sensitive financial data and uphold confidentiality.

• Use AI and Technology to Do Better Work – Apply tools to draft faster responses, analyse trends, and automate tasks.
  

Who We’re Looking For

• Intelligent, detail‑oriented, and accurate.
• Practical judgment and strong initiative.
• Versatile across customer, operational, and admin tasks.
• Clear, warm communicator (English required; other languages a plus).
• Enthusiastic about service excellence and precious metals.
• Comfortable experimenting with AI and technology.
  

If you’re excited to deliver excellent service and grow with BullionStar, we’d love to hear from you. Apply now and join our team.