Senior/Lead Systems Engineer End User Computing (EUC)

Role Summary

The EUC Engineer is a member of SIA Group's IT Infrastructure team, responsible for the delivery, administration, and continuous improvement of End-User Computing services. The role drives the adoption of AI-driven solutions and automation to maintain a secure, efficient, and future-ready IT environment for all end users across the organisation.

Key Responsibilities

EUC Project Management and Delivery

· Plan, manage, and deliver EUC projects in collaboration with internal teams and external vendors, on time and within budget.

· Integrate AI and automation tools to streamline workflows, eliminate manual tasks, and improve operational efficiency.

Microsoft Technologies Administration

· Administer, maintain, and optimise Microsoft technologies including Entra ID, Intune, and Microsoft 365.

· Design and implement automated workflows covering user provisioning, patch management, software distribution, and compliance monitoring.

Technical Troubleshooting

· Diagnose and resolve complex EUC issues, utilising AI-powered diagnostic tools to minimise user downtime.

· Apply predictive analytics to proactively identify recurring issues and implement preventive measures.

Technical Documentation and Knowledge Sharing

· Produce and maintain accurate technical documentation, user guides, and training materials.

· Leverage AI-based knowledge management tools to ensure consistency and currency of all documentation.

ITService Delivery and Stakeholder Collaboration

· Partner with IT team membersand business stakeholders to ensure seamless and reliable IT service delivery.

· Communicate and collaborate with internal teams and external vendors to coordinate requirements, resolve issues, and manage expectations.

Emerging Technologies and Innovation

· Monitor industry trends in AI, automation, and EUC, and assess their applicability to the organisation's IT operations.

· Champion the adoption of AI and machine learning solutions to deliver measurable improvements to IT service quality.

Requirements

Essential

· Bachelor's degree in Information Technology, Computer Science, or a related field.

· Minimum 3 years of hands-on experience in an EUC Engineer or IT Infrastructure role.

· Advanced proficiency in Microsoft technologies: Entra ID, Microsoft 365, and Intune.

· Proven experience in end-user device management, automated workflow development, and compliance enforcement.

· Strong written and spokenEnglish communication skills, essential for effective collaboration withinternal teams and external vendors.

· Demonstrated ability to managevendor relationships and deliver IT projects on time and within budget.

· Strong troubleshooting skillsfor diagnosing and resolving complex EUC and infrastructure issues.

Preferred

· Industry certifications: MCSE,CCNA/CCNP, AWS, or ITIL.

· Working knowledge of ITinfrastructure disciplines including networking, Virtual Desktop Infrastructure(VDI), cloud platforms (e.g., AWS), and information security.

· Certifications in AI, machinelearning, or automation frameworks (e.g., Microsoft AI Engineer, AWS MachineLearning, UiPath).

· Experience with AI-powereddiagnostic tools, predictive analytics, or machine learning in an IT operationscontext.

We thank all candidates for their interest inSingapore Airlines. Only shortlisted candidates will be notified.