Customer Service Executive

Department: Customer Service

Report to: Assistant Customer Service Manager

Key Responsibilities

• Handle customer enquiries promptly and professionally through various communication channels (e.g. phone, email, whatsapp).

• Provide accurate information, resolve issues effectively, and follow up to ensure customer satisfaction.

• Process customer orders’ accurately and timely.

• Support our customers by addressing their queries and requests, where required for business purposes.

• Coordinate closely with internal teams such as Sales, Logistics, Finance, and Warehouse to support smooth order execution.

• Maintain accurate and updated records of customer interactions and transactions.

• Monitor and track order status to ensure timely fulfilment and delivery.

• Participate in continuous improvement initiatives to enhance service delivery standards.

• Support ad-hoc administrative or operational tasks as assigned.

Requirements

• Minimum O level or equivalent qualification/Diploma.

• Minimum 3 years’ relevant experience in customer service in FMCG/Food industry.

• Strong attention to detail with excellent organisational skills.

• Strong interpersonal and communication skills, with a customer-centric mindset.

• Ability to multitask, problem-solve, and remain calm under pressure.

• Proficient in Microsoft Office applications; familiarity with ERP or order management systems is an advantage.

• A proactive and positive team player with a service-oriented mindset.

Mon - Fri (830am - 545pm), Sat (830am -1230pm)
5.5 days (Alternate Sat)

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

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**We regret to inform that only shortlisted candidates would be notified.

Ong Wei Keong Daniel

Reg No: R1547082

EA Licence: 06C2859 (MCI Career Services Pte Ltd)

Whatsapp: +65 6990 0460

Email: [email protected]