Operations / Customer Service Officer

Job Highlights

• Career growth and development opportunities
• Work benefit package and allowance
• Ambience working environment, AWS

Job Description

• Responsible for managing and coordinating both Sea and Air shipments
• Coordination and resolves shipment issues
• To communicate efficiently with customers, shipping lines, transport team, trucking partners and overseas offices in order to ensure smooth pick up / delivery of the shipments
• Ensure customer requirements meet, prompt updates on their shipments and documentation accuracy and precise
• Ensure month-end closing complete timely
• Ensure all shipments handle in detailed, accurate and timely manner
• Effectively follow up with airlines, carriers, NVOCC and overseas offices on any short-landed, damaged or any discrepancy cargo
• Answering to customer's inquiries and handling customer's complaints in tactful manner
• Prompt response within deadline in quotation submission to agents and customers
• Any other adhoc task assigned by Team Leader and/or General Manager

Qualification

• Candidate must possess at least O’Level,
• Certificate in Lifting Supervisor / Riggerman / Signalman / CSOC / OPSOC is a PLUS

Relevant skills and qualifications include experience with logistics and supply chain, and a demonstrated track record of successful service operations, attendance as well as references.

Additionally, proficiency in logistics software and system is a plus

Requirements

• Min. 2 years’ experience, knowledge in freight forwarding, import and export, OOG, DGR procedures and permits declaration
• Experience in handling Project shipments is a PLUS
• Excellent communication and interpersonal skills.
• Team player
• Able to start immediately or on a short notice
• Singaporean and PR only