SUPERVISOR

Job Description & Requirements

Job Summary

Ensure the smooth daily operation of the restaurant by delivering excellent customer service and maintaining a clean, safe, and welcoming dining environment.

Responsibilities

• Manage daily restaurant operations to maintain efficient service flow and customer satisfaction
• Collect and analyze customer feedback during service to improve dining experience
• Monitor and maintain the setup, cleanliness, and safety of dining areas to meet company standards
• Perform tasks including ordering, serving, clearing, and setting tables to support smooth service
• Promote sales by communicating current promotions and menu items effectively to customers
• Resolve customer complaints promptly to ensure positive dining experiences
• Handle cashiering duties accurately and efficiently
• Upsell promotions to increase revenue and enhance customer value
• Motivate and foster a positive team spirit among restaurant staff to improve teamwork and service quality
• Enforce service standards and maintain discipline and grooming among service staff
• Follow company standard operating procedures consistently
• Act as Manager on Duty in the absence of Managers, overseeing operations and staff