Data Center Customer Operations Engineer III

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary
Applies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.

Responsibilities
Facility/Infrastructure Maintenance

• Performs semi-routine preventative maintenance checks on-site to non-critical, facility components

• Performs semi-routine repairs, maintenance and installations to non-critical facility components

• Monitors the Building Monitoring System (BMS) and responds timely to semi-routine alarms according to standard operating procedures

• Assists more senior staff in higher facility repairs and corrective maintenance measures

• Operates plumbing, fire suppression, and safety systems, under the supervision of more senior technical staff

• Normally follows established procedures on routine work, requires instructions only on new assignments

Vendor Support

• Coordinates with vendors to ensure maintenance activities are carried out as per Equinix's requirements

• Supports the work order approval process for service providers on routine maintenance work, for tracking: briefing at the start of work, work during the day workday/shift and final review of the work carried out

• Ensures vendor maintenance activities are carried out as per Equinix's standard operating procedures

Site Administration & Incident Support

• Performs semi-routine site logs for permits, such as Maintenance Operation Protocol (MOPs) and scripts

• Uses acquired job skills in following operating procedures to support on-site administration

Work Orders & Additional Projects

• Completes semi-routine work requests and circuit installations

• Follows established procedures with troubleshooting and maintaining office equipment (if necessary); supports auxiliary equipment and machines

• Assists more senior staff with responding on-site incidents and acts as directed

Collaboration

• Collaborates with others to resolve semi-routine facility incidents

• Provides assistance to more senior staff on infrastructure projects

• Informs stakeholders of inventory needs to maintain stock levels of parts and equipment

Qualifications
Typical Degree & Years of Experience

• Typically requires a high school diploma and proven years of experience

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.