Operation Executive

Job Summary

You will manage daily crew deployment, recruitment, and client coordination to ensure smooth operations across multiple sites. This entry-level role involves direct client and crew communication, attendance management, and on-site support to meet client staffing needs.

Responsibilities

• Confirm daily crew deployment the day before and on the morning of each shift, follow up with non-responders, and arrange replacements for no-shows
• Collaborate with the Operations Manager to match available crew to client site headcount, timing, and requirements
• Attend client venues during crew deployment to verify attendance and grooming standards, resolving issues immediately
• Send daily attendance updates to clients via email or WhatsApp and promptly report late arrivals or staffing shortfalls
• Recruit new crew through job portals, Telegram, Facebook groups, and referrals
• Screen and process new crew registrations, brief new joiners, complete documentation, and ensure timely deployment to first shifts
• Maintain an up-to-date crew database including availability, skills, contact details, and deployment history
• Respond to calls from crew and clients during operating hours to provide support and information
• Maintain accurate attendance records to support payroll processing and client invoicing

Preferred competencies and qualifications

• Ability to converse in Mandarin to facilitate communication with some clients and crew
• Prior experience in manpower, F&B, or events operations is advantageous but not required

Other Information

• Basic salary $1,800–$2,500/month, plus commission for every shift filled
• Fully paid annual company trip
• Entry-level role with training on deployment, grooming standards, and business operations
• Early ownership of site deployments within the first month
• Work from home between site visits; job primarily managed via phone, WhatsApp, and Telegram
• Small team working directly with the founders