Store Manager

Company Overview

Leyouki Pte Ltd is a Singapore-based retail and distribution company specialising in premium golf, fashion and lifestyle brands.

The company operates retail businesses at Takashimaya and Isetan in Singapore, representing and developing selected international brands, while also developing its own Singapore-inspired lifestyle products.

Beyond retail and distribution, Leyouki provides strategic consulting for international fashion and luxury brands and participates　 in art, cultural and event-related projects.

With business relationships across Singapore, Japan and Southeast Asia, Leyouki offers a hands-on and entrepreneurial working environment where team members have the opportunity to contribute directly to customer development, brand building and business growth.

Company Overview

The Store Manager is responsible for the overall commercial, operational and people performance of the assigned store.

This is a hands-on leadership role requiring strong personal selling capability combined with business planning, customer development, team leadership and disciplined execution.

Key Responsibilities

• Achieve store and individual sales targets
• Prepare monthly sales budgets and translate them into weekly action plans
• Review weekly performance against budget and implement corrective actions where required
• Develop sales plans by brand, product category, staff member and customer segment
• Build and maintain strong relationships with VIP and regular customers
• Develop proactive CRM activities, customer appointments and clienteling actions
• Identify opportunities to generate business rather than relying only on walk-in traffic
• Lead, coach and develop the store team
• Set, communicate and review individual staff sales targets
• Conduct regular one-on-one performance and development discussions
• Develop coaching and performance improvement plans where required
• Prepare and manage staff rosters according to business priorities and manpower requirements
• Manage leave planning in accordance with Company policies
• Monitor daily, weekly and monthly store performance
• Analyse customer feedback and convert observations into commercial actions
• Monitor neighbouring and competing brands, including pricing, promotions, products, customer traffic and Visual Merchandising
• Identify competitive opportunities and risks and reflect them in store action plans
• Maintain high standards of customer service, grooming and store presentation
• Manage Visual Merchandising and commercial product presentation
• Oversee stock, inventory control, replenishment and stock accuracy
• Execute new brand launches, events and promotional activities
• Liaise with department-store management and business partners
• Prepare regular management reports, analysis and recommendations
• Ensure compliance with Company policies, procedures and department-store requirements

Job Requirements

• Minimum 5 years of retail experience
• Previous experience as Store Manager, Assistant Store Manager, Supervisor or equivalent leadership position
• Premium fashion, luxury, sports or lifestyle retail experience preferred
• Strong personal sales record
• Proven ability to build and maintain VIP and regular customer relationships
• Good understanding of CRM and proactive customer development
• Ability to prepare budgets, sales plans and management reports
• Ability to analyse commercial performance and convert information into actions
• Experience coaching and developing retail staff
• Strong leadership and people-management skills
• Commercially minded and able to take ownership of store performance
• Hands-on, proactive and solution-oriented
• Strong organisational and operational skills
• Good communication skills with customers, staff, management and external partners
• Able to work independently
• Able to work weekends and public holidays according to roster requirements
• Fluent English; Mandarin or another relevant language is an advantage

Diploma in Retail, Business or a related discipline is an advantage, but not essential. Relevant retail experience and demonstrated leadership capability will be given greater consideration.