Business Analyst & Scrum Master (Hybrid Role)

We are looking for a Business Analyst with Scrum Master responsibilities to support large, complex, and high-pressure government IT systems.

This role is primarily responsible for business analysis, requirements governance, stakeholder management, and end-to-end solution alignment (80%), while also performing Scrum Master duties (20%) to ensure structured Agile execution and delivery discipline.

The successful candidate must be able to operate effectively within strict governance, audit, and compliance environments while driving clarity across business, technical, and vendor teams. This is not a passive documentation role, the candidate must be decisive, structured, and delivery focused.

Key Responsibilities

1. Business Analysis & Requirements Leadership (Primary – 80%)

Requirements Elicitation & Management

• Lead requirement gathering sessions with business users, government officers, and vendors.
• Translate business needs into clear functional and non-functional requirements.
• Produce high-quality artifacts (BRD, FRD, user stories, process flows, data mappings, interface specs).
• Ensure requirements traceability from business needs to implementation and testing.
• Manage requirement changes within governance and change control processes.

Stakeholder Management

• Engage senior and demanding stakeholders confidently and professionally.
• Facilitate requirement workshops and resolve conflicting priorities.
• Act as the bridge between business users, technical teams, system integrators, and project management.
• Ensure business alignment before development starts to reduce rework and ambiguity.

Solution & Delivery Alignment

• Work closely with architects, developers, and integration teams to validate feasibility.
• Review design proposals to ensure alignment with approved requirements.
• Support SIT/UAT planning, test case validation, and defect triaging.
• Ensure operational readiness and cutover documentation are aligned with business expectations.

Governance & Documentation

• Ensure compliance with Singapore Government SDLC, audit, and reporting standards.
• Maintain structured documentation repository and requirement baselines.
• Support audit queries, project reporting, and governance checkpoints.

2. Scrum Master & Agile Facilitation (Secondary – 20%)

Agile Execution

• Facilitate key Scrum ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives).
• Ensure backlog readiness and clarity before sprint commitment.
• Promote estimation discipline and sprint predictability.

Impediment & Delivery Support

• Identify delivery blockers and work with stakeholders to resolve them.
• Monitor sprint progress and highlight risks early.
• Support integration milestones, SIT/UAT readiness, and release planning.

Continuous Improvement

• Identify inefficiencies in delivery and recommend practical improvements.
• Promote accountability and structured Agile practices aligned with governance requirements.

Mandatory Experience & Skills

• Singapore Citizen
• Minimum 5–8 years of overall IT delivery experience
• Minimum 3+ years of Business Analyst experience in large-scale IT systems
• Minimum 2 years exposure to Agile / Scrum environments
• Strong understanding of both Agile and traditional SDLC (Waterfall / Hybrid)
• Proven experience handling complex system integrations and multi-vendor environments
• Demonstrated ability to operate under tight timelines and delivery pressure
• Strong analytical, documentation, and stakeholder engagement skills

Must-Have Experience

• Experience in Singapore Government / Public Sector IT projects
• Experience in mission-critical or 24/7 systems
• Experience working with system integrators and multiple vendors
• Hands-on experience with Agile tools (Jira, Confluence, Azure DevOps, or equivalent)
• Experience supporting SIT/UAT and production rollout activities

Work Environment & Expectations

• Able to manage demanding stakeholders and strong personalities professionally
• Comfortable operating within structured governance and audit-heavy environments
• Willing to work overtime (including after-hours or weekends) when project demands require
• Able to adapt quickly to scope changes and shifting priorities
• Resilient, structured, and delivery-focused mindset

Certifications (Strong Advantage)

CBAP, CCBA, or equivalent Business Analysis certifications

Certified ScrumMaster (CSM) or PSM

SAFe or Agile-related certifications are advantageous