Direct Sales Executive

• Always delivering our brand promise and offering high levels of consistent, quality service support to our customers
• Approach customers at our sales sites, attend to customers’ requests in line with policies and procedures, striving for first class experience
• Using simple, clear and concise languages to communicate effectively with customers
• Actively listen and probe questions to accurately advise customise solutions based on customer’s needs and requirements
• Proactively engage customers through our sales cycle and ensure prompt follow-up on every lead to achieve our sale target
• Effectively handle complaints at the first point of contact, aiming to resolve situations to customers’ satisfaction
• Being customer centric – Gather customers’ feedback, ideas and suggestions to bring the team/organisation be closer to our customers
• Actively participate in process improvement sessions, providing constructive feedback and suggestions
• Ensure that all feedback relating to products and services is escalated to relevant parties and documented within systems
• Work towards the team’s objectives and demonstrate commitment to achieve business targets and personal goals.
• Perform other duties as assigned by immediate supervisor
• Proven sales record, experienced in managing and meeting personal sales target
• Experience in delivering high customer satisfaction and high employee satisfaction
• Demonstrated ability to manage own workload and effectively prioritize activities
• Ability to manage change effectively
• Exceptional listening and analytical skills
• Proficiency in general desk top orientation and particularly in Word and Excel

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