Operations Executive (IT Industry)

Responsibilities:
• Provide operational and administrative support to enhance operational efficiency

• Identify opportunities for continual improvements and make recommendations accordingly

• Custodian of standard operating procedures (SOPs)

• Support initiatives and assist with designing frameworks to increase efficiency and improve service standards

• Engage with stakeholders to define and implement service standards

• Collaborate with cross-functional teams for meeting operational requirements and targets

• Track and analyse incidents to identify and address recurring issues

• Drive quality assurance initiatives

• Assist with procurement and manage vendor relations

• Perform research and analysis to support business decisions making

• Perform data management and documentation duties to ensure accuracy of records

• Prepare reports and other documentation

• Identify opportunities for the automation of day-to-day operational processes such as data collection and tracking

• Design and implement automation solutions

• Support ad-hoc duties and projects as assigned

Requirements:

• Candidates must possess at least a diploma

• Experience in developing and implementing SOPs and quality management frameworks

• Some background in IT will be an added advantage

• Excellent verbal and written communication skills

• Excellent analytical, problem-solving and organisational skills

• Meticulous, with excellent record keeping and documentation skills

• Proactive and positive working attitude

• Willingness and capacity to learn new skills and technology

• On-job-training will be provided