Social Media and Client Services Executive

About the role

We are seeking a proactive and organised Social Media and Client Services Executive to join our team on a full-time basis. Based in Buona Vista, this role offers a fantastic opportunity to support our growing business by managing social media communications and providing excellent client services. You will play a key part in enhancing our online presence whilst ensuring our clients receive exceptional support and attention to detail in all their interactions with our organisation.

Key responsibilities

• Manage and update our social media accounts across multiple platforms, creating engaging content that reflects our brand values and resonates with our audience

• Monitor social media channels for customer inquiries, comments and feedback, responding promptly and professionally

• Assist with the scheduling and publication of social media posts, ensuring consistent and timely engagement with our followers

• Provide comprehensive client services support, including answering phone enquiries, responding to emails and managing client requests

• Maintain detailed records of client interactions and maintain an organised filing system for easy reference and follow-up

• Coordinate with internal teams to ensure client queries are directed to the appropriate departments and resolved efficiently

• Prepare reports on social media performance and client service metrics to inform strategy improvements

• Assist with the planning, coordination and on-site execution of company events and large-scale productions, including concerts, promotional activities and client events

• Support the organisation with general administrative tasks, including scheduling appointments, maintaining databases and handling correspondence

• Contribute ideas for improving client experience and identifying opportunities to enhance our social media presence

What we're looking for

• Proven experience in social media management or content creation, with demonstrated knowledge of popular social media platforms and best practices

• Strong written and verbal communication skills in Chinese and English, with the ability to craft engaging and professional content

• Experience in client services or a customer-facing role, with a proven track record of providing excellent support

• Proficiency in Microsoft Office applications and familiarity with social media management tools

• Excellent organisational skills with the ability to manage multiple tasks simultaneously and meet deadlines

• A professional and courteous demeanour with strong interpersonal skills and a customer-focused mindset

• Attention to detail and commitment to maintaining high standards in all work outputs

• Familiarity with administrative processes and office support functions

• Preferred: Experience with graphic design software or content creation tools would be advantageous

• Preferred: Knowledge of analytics tools to track and measure social media performance

What we offer

We are committed to creating a supportive and inclusive workplace where our team members can thrive. We offer competitive remuneration, opportunities for professional development and training to enhance your skills. We believe in fostering a collaborative work environment where your contributions are valued and recognised. Our organisation provides a healthy work-life balance with flexible working arrangements where possible, and we invest in the wellbeing and career progression of our employees. You will have the opportunity to work with a diverse team and gain valuable experience in both social media management and client services.

About us

We are a dynamic and forward-thinking consultancy firm dedicated to delivering high-quality services to our clients. We pride ourselves on our professional approach, innovative solutions and commitment to client satisfaction. Our team is driven by a passion for excellence and a desire to make a meaningful impact in the industries we serve. We maintain strong values of integrity, transparency and continuous improvement, and we are proud to be an employer of choice in our sector.