Cloud Infrastructure Analyst

Join our Digital Infrastructure & Cybersecurity team as a technical leader shaping modern IT environments. You’ll drive secure, scalable hybrid infrastructure across cloud (AWS, Azure) and on-premise systems, ensuring performance, reliability, and cost efficiency.

Responsibilities and Authorities

1. Cloud Architecture Design & Management
• Collaborate with Service Provider(s) to design and implement scalable, secure, and highperformance cloud solutions (IaaS, PaaS, SaaS)
• Create cloud reference architectures and roadmaps aligned with business and IT strategy
• Manage cloud environments including compute, storage, networking, and identity services
• Lead migration planning from legacy systems to the cloud

2. Amazon Connect Support
• Provides backup support to Amazon Connect system including Change Request for configuration of contact flows, IVR, call queues, routing profiles, and agent settings

3. On-Premises Infrastructure Oversight
• Maintain and improve on-premise IT infrastructure including servers and storage and ensure interoperability between on-prem and cloud systems for hybrid environments, including Active Directory synchronization
• Oversee hardware refresh cycles and disaster recovery planning

4. Security Architecture & Risk Management
• Define and enforce infrastructure security policies across cloud and on-prem platforms
• Implement secure configurations, encryption, hardening and access control policies
• Ensure compliance with industry standards (e.g., ISO 27001).

5. Cloud Security (AWS): Co-Own the following duties with the Network & Security Analyst: Ensure proper configuration of cloud-native security services such as:
• Cloud Security Groups, IAM, GuardDuty, Config, CloudTrail, WAF, IAM and Security Command Center
• Implement and monitor logging, alerting, and auditing for cloud-based workloads
• Manage secure access to cloud resources using conditional access, MFA, role-based access control (RBAC), and zero-trust principles
• Stay current with evolving cloud security trends, threats, and compliance frameworks.

6. Infrastructure Monitoring
• Establish monitoring and logging frameworks for proactive infrastructure management
• Drive observability across systems to support incident response and root cause analysis
• Participate in audits and support internal and external security assessments

7. Disaster Recovery & Business Continuity
• Regularly test, monitor and maintain high availability, backup, and disaster recovery to ensure compliance with organization BCP objectives

8. Others
• Performs other duties as may be directed by the Department Manager.

Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related discipline
• 3+ years of experience in IT infrastructure (both Cloud and On-Prem) management
• In-depth understanding of Virtualization
• Hands-on experience with IAM, firewalls, VPNs, security appliances, and cloud-native security tools
• Familiar with enterprise architecture frameworks

Competencies / Skills Requirement
• Familiarity with the systems and operations
• Good analytical and problem-solving skills
• Good interpersonal & communication skills
• Self-motivated and willingness to learn
• Ability to work independently