Brand & Business Operations Intern

About XPEN Ventures

XPEN Ventures Pte. Ltd. is a Singapore based entrepreneurial company focused on brand development, distribution, retail and market expansion.

We manage and grow a portfolio of consumer brands, including our own brands as well as partner brands represented in Singapore. Our current portfolio is primarily focused on pet lifestyle, pet care, accessories and pet technology, with plans to expand into other complementary consumer categories.

We are a small and growing business, which means team members are exposed to multiple areas of the business rather than working within one narrow function.

About the Role

We are looking for a hands on, energetic and adaptable intern to support our brand, sales, e commerce, events and daily business operations.

This role is suitable for someone who enjoys variety, works well in a fast moving environment and is comfortable switching between creative, administrative, customer facing and physical tasks.

You may spend one day updating an online store or preparing social media content, another day supporting a livestream, and another assisting with stock movement or setting up an event booth.

This is not a conventional desk based internship.

Key Responsibilities

Brand, Marketing & Social Media

• Support social media content planning and posting across our brands

• Assist with short form content, product photography, simple videos, captions and publicity materials

• Support campaigns, product launches, promotions and event publicity

• Assist with Canva, CapCut or similar content tools where required

• Help ensure brand information and presentation remain accurate and consistent across platforms

Events, Sales & Customer Engagement

• Support exhibitions, pet fairs, pop ups and other company events

• Assist with booth setup, teardown, product displays and merchandise preparation

• Engage customers proactively and explain product features confidently

• Promote and sell products during events

• Support promotional activities, product demonstrations and customer enquiries

• Help create an energetic and welcoming customer experience at our booths

Livestreaming

• Assist with livestream preparation and backend operations

• Prepare products, promotional references and livestream materials

• Monitor comments, assist with product pinning and support order related activities

• Candidates who are confident on camera may also be given opportunities to host or co host livestreams

• Support product demonstrations and customer interaction during livestream sessions

E Commerce & Online Store Operations

• Manage and update online store backends

• Assist with platforms such as TikTok Shop, Shopee and other current or future e commerce channels

• Update product listings, prices, promotions and stock levels

• Support order processing and customer enquiries

• Ensure product and inventory information remains accurate

• Assist with vouchers, campaigns and other store administrative work

Logistics, Inventory & Operations

• Assist with stocktaking and inventory management

• Receive, check and organise incoming goods

• Prepare outgoing stock, customer orders and event inventory

• Assist with packing, labelling and stock movement

• Support warehouse related work where required

• Handle cartons, products and event equipment

• Assist with event logistics and transportation arrangements

Administration & Data

• Maintain spreadsheets, sales records, stock records and operational information

• Assist with data entry, data checking and basic reporting

• Maintain product information and price lists accurately

• Support general administrative and coordination work

• Assist with other operational tasks required for the smooth running of the business

What We Are Looking For

We are looking for someone who is:

• Genuinely passionate about animals

• Familiar with basic cat and dog behaviour, care and comfortable handling cats and dogs safely where required during events, content creation or demonstrations

• Energetic, proactive and willing to get involved

• Outspoken and confident when speaking to customers

• Able to multitask and switch between different responsibilities

• Meticulous and detail oriented

• Reliable when handling stock, orders, pricing and data

• Responsive and proactive in communication

• Good at Microsoft Office Apps

• Interested in social media, e commerce, livestreaming and digital marketing

• Comfortable appearing on camera if required

• Physically able and willing to lift cartons, move stock and assist with booth setup and teardown

• Flexible and able to adapt to changing priorities

• Comfortable working non standard hours where required

• Bilingual (English and a mother tongue language)

Experience with TikTok, TikTok Shop, Shopee, Canva, CapCut, livestreaming, social media management or e commerce systems will be an advantage.

Working Arrangement

This internship follows a flexible hybrid working arrangement, with most administrative, marketing and e commerce tasks carried out remotely.

The role does not follow conventional 9 AM to 5 PM office hours. Working hours may vary according to business and operational requirements, and may frequently fall in the afternoon or evening.

The internship will generally be structured around approximately five working days per week, but the actual working days may vary from week to week.

As XPEN Ventures participates in events, exhibitions, livestreams and other customer facing activities, the intern should expect to work on selected evenings and weekends when required.

Where weekend or additional event days are worked, time off or off in lieu will be arranged accordingly, so that the overall working schedule remains reasonable.

In person attendance may also be required for activities such as:

• Events, exhibitions and pop ups
• Booth setup and teardown
• Livestreaming and content production
• Stocktaking and warehouse activities
• Receiving and dispatching goods
• Packing and preparation of event merchandise
• Product demonstrations and other operational activities

Candidates should therefore be comfortable with a flexible schedule and be able to adjust their availability according to event and business requirements.

Internship Duration

2 months, with the possibility of extension by mutual agreement.

Suitable Candidate

This role will suit someone who is high energy, outspoken, meticulous, animal loving, adaptable and comfortable wearing multiple hats.

It is particularly suitable for someone who wants to understand how a small and growing consumer business actually operates, from marketing and e commerce to stock, sales, customers and events.

Application Note

We appreciate all applications received. Only shortlisted candidates will be contacted for an interview.