Travel & Visa Consultant / Counter Sales Executive

Job Description

We are looking for a motivated and service-oriented Travel & Visa Consultant to join our team.

This role is suitable for someone who enjoys customer service, travel planning, visa document preparation, and face-to-face client interaction. You will be based at our retail counter and will assist customers with visa applications, travel enquiries, tour packages, hotel bookings, and related travel services.

Key Responsibilities

• Handle walk-in customers, phone calls, WhatsApp, WeChat, and online enquiries in a professional and timely manner.
• Assist customers with visa application document checking, form preparation, appointment booking, and submission procedures.
• Advise customers on required visa documents for different countries, including China, Japan, Korea, Europe, USA, Australia, and other destinations.
• Recommend suitable travel products, including tour packages, hotels, transport, attractions, and customized travel arrangements.
• Prepare quotations, itineraries, booking confirmations, and customer service follow-ups.
• Coordinate with suppliers, hotels, airlines, visa centres, and overseas partners when required.
• Support daily counter operations, document filing, payment collection, and administrative duties.
• Assist with marketing activities, including social media posts, promotional campaigns, and product updates.
• Maintain good customer relationships and provide after-sales support when needed.

Requirements

• Fresh polytechnic / college graduates are welcome to apply. Training will be provided.
• Prior experience in travel agency, visa application handling, customer service, sales, or admin work will be an advantage.
• Able to communicate fluently in English and Mandarin, both spoken and written, to serve English-speaking and Mandarin-speaking clients.
• Detail-oriented and careful with documents, especially passport details, visa forms, travel dates, and customer information.
• Good customer service attitude, responsible, patient, and willing to learn.
• Comfortable handling walk-in customers and online enquiries.
• Able to work independently and as part of a team in a fast-paced environment.
• Basic knowledge of social media platforms such as WeChat, Xiaohongshu, Instagram, and Facebook will be an advantage.
• Passion for travel and interest in learning about destinations, visa requirements, and travel products.

3. What We Offer

• Friendly, young, and supportive working environment.
• On-the-job training in visa applications, travel products, customer service, and sales.
• Opportunity to learn about different countries, travel arrangements, and tourism products.
• Basic salary with attractive sales commission.
• Career growth opportunities for suitable candidates.

4. Salary & Working Conditions

Basic Salary
S$3,000 – S$3,500 per month

Commission
Attractive commission based on sales performance

Working Location
Chinatown Point

Working Hours
44 hours per week

Start Date
Immediate / Negotiable

Monthly Salary Range (SGD)
S$3,000 – S$3,500