Client Service Officer (Contract, Private Bank)

Overview:

• Responsible to provide first level Digital Platform support by phone and/or e-mail to Clients.
• analyze and answer/handle the Client’s enquiry/request, as well as collaborate with colleagues from other units in the Bank who are providing second level support for the Bank Digital Platform.
• “First Contact” for Singapore and Hong Kong booked Clients regarding the Bank’s Digital Platform.

Responsibilities:

• Document and maintain the Client’s enquiries and request received in Bank’s ticketing tool
• Subject Matter Expert for specific focus area such as Authentication, Trading, Payments
• Strong commitment to quality service and standards
• Manage the clearance of Long Form Deficiency, Subscription of documents, Investment related forms.
• Support ad hoc duties/requests as assigned by team lead

Requirements:

• Degree with at least 1-3 years of related Client services experience, ideally in Banking sector
• Strong communication talent, ability to manage conflict situation etc

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Charnele Tan I Registration No: R1105360