Job is active
Test Manager
8 000 – 11 000 $
ITCAN PTE. LIMITEDSingapore
About this job
Test Manager with strong experience in IVR Telephony TMAC and Contact Center testing
Overall 7-10years in Unified Communications testing
3-5 years in a Test Manager or Test Lead role
- Define and own test strategy planning and governance for UC IVR and Contact Center programs
- Act as the single point of accountability for quality across releases
- Lead and mentor test leads and engineers onshore offshore
- Report test progress risks and release readiness to senior stakeholders
- Manage test cycles environments data and defect lifecycle
- Strong experience and Lead testing for IVR systems Telephony platforms and TMAC applications
- Inbound outbound and callback call flows end to end validation
- Test Telecom integrations including CTI SIP VoIP PBX SBC and dialer systems
- Exposure to Genesys Avaya Cisco NICE Amazon Connect
- Experience in banking contact center transformations
- Hands on knowledge of IVR Automation Tools Empirix Hammer Call Master or similar tools
- Performance and Load Testing experience for voice platforms
Market insight
68% above median5 661 $
5 661 $5 661 $
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The employer lists 8 000 – 11 000 $ for this role at ITCAN PTE. LIMITED in Singapore. For comparison, the local market median is about 5 661 $ based on 26 097 similar offers.
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