Cleaning Services Manager

Job Responsibilities

1. Cleaning Operations Management

• Plan, organize, and manage daily cleaning service operations.
• Ensure all assigned premises are cleaned and maintained to the required standards.
• Develop cleaning schedules, work plans, and task assignments.
• Monitor the quality and efficiency of cleaning services.

2. Staff Management

• Supervise, train, and coordinate cleaning staff and supervisors.
• Assign duties and work locations according to operational requirements.
• Monitor staff attendance, punctuality, and performance.
• Conduct staff briefings and provide guidance on proper cleaning procedures.
• Address staff performance and workplace issues appropriately.

3. Quality Control

• Conduct regular inspections of cleaning areas and facilities.
• Ensure cleaning standards, hygiene requirements, and client expectations are met.
• Identify cleaning deficiencies and arrange corrective actions.
• Maintain inspection records and prepare service-quality reports.

4. Cleaning Materials & Equipment

• Monitor the availability and proper use of cleaning chemicals, tools, and equipment.
• Maintain records of cleaning supplies and equipment inventory.
• Arrange replenishment of materials when required.
• Ensure cleaning equipment is properly maintained and safely operated.

5. Client & Customer Management

• Liaise with clients regarding cleaning requirements and service schedules.
• Respond to customer feedback, complaints, and service requests.
• Conduct site visits and recommend suitable cleaning solutions.
• Maintain good working relationships with clients and service providers.

6. Health, Safety & Hygiene

• Ensure cleaning staff follow workplace health and safety procedures.
• Provide proper training on safe handling and use of cleaning chemicals.
• Ensure appropriate personal protective equipment (PPE) is used.
• Promote safe working practices and maintain hygienic working environments.

7. Manpower & Scheduling

• Plan manpower requirements based on site size and cleaning workload.
• Prepare staff rosters, shifts, and deployment schedules.
• Arrange replacement staff when there are absences or emergencies.
• Monitor productivity and ensure adequate staffing at all locations.

8. Administrative & Financial Duties

• Prepare cleaning schedules, quotations, reports, checklists, and other documents.
• Monitor service costs, manpower expenses, and operational budgets.
• Review timesheets, attendance records, and service documentation.
• Assist management with operational planning and business development.

9. Compliance & Continuous Improvement

• Ensure cleaning operations comply with company policies and applicable requirements.
• Implement standard operating procedures (SOPs) for cleaning activities.
• Identify opportunities to improve service quality and operational efficiency.
• Keep updated on cleaning methods, equipment, products, and industry practices.

10. General Responsibilities

• Coordinate with management and other departments to support business operations.
• Handle urgent cleaning requirements and operational emergencies.
• Prepare regular performance reports for management.
• Perform other duties and responsibilities as assigned by the company.