Service & Maintenance Manager

Company Overview

Active Fire, established since 2001, is a leading total solutions provider for planning, designing, and implementing turnkey fire protection systems. We deliver end-to-end services ensuring safety, compliance, and peace of mind for our customers.

Job Summary

Lead the fire protection service and maintenance team by training technicians through hands-on practice with real equipment and realistic scenarios, building a skilled workforce that delivers reliable and compliant service.

Responsibilities

• Manage daily maintenance, inspections, testing, repairs, and emergency response for all fire protection systems to ensure operational reliability
• Ensure full compliance with SCDF, Fire Safety Act, SS 554, NFPA, and all relevant standards to uphold safety and regulatory requirements
• Schedule work assignments, monitor team performance, maintain accurate records, and liaise effectively with clients and authorities
• Design and deliver practical, hands-on training programs using live equipment covering sprinklers (wet, dry, pre-action, deluge), fire alarms, hydrants/hose reels, and gas/foam suppression systems
• Conduct realistic scenario drills including fault diagnosis, troubleshooting, on-site repairs, and emergency response to enhance technician readiness
• Demonstrate correct procedures, guide trainee practice, assess skills, identify gaps, and mentor technicians to achieve full operational independence
• Update and maintain training materials and develop senior technicians as assistant trainers to sustain training quality
• Audit fieldwork to reinforce correct techniques and best practices, ensuring consistent quality standards
• Enforce strict safety protocols, including PPE use and work procedures, to maintain a safe working environment
• Maintain comprehensive training records, competency assessments, and certifications for all technicians

Required competencies and certifications

• Junior College, Diploma or Degree in Mechanical, Electrical, Fire Safety Engineering or Construction Engineering Technology
• Minimum 10-12 years of fire protection experience with at least 6 years in supervision or training roles
• Deep knowledge of fire protection systems and Singapore local regulations
• Proven ability to deliver practical, hands-on technical coaching essential for technician development
• Strong leadership, communication, and problem-solving skills
• Willingness to be on-call and travel across Singapore and Oversea as required