Assistant Store Manager

Company Overview

HAPPYWIZ creates safe, fun, and welcoming indoor playground experiences for children and families, focusing on excellent service and engaging activities.

Job Summary

Join HAPPYWIZ as an Assistant Shop Manager to support daily playground operations, lead staff, manage customer interactions, and ensure a safe, clean environment for children and families.

Responsibilities

• Assist the Shop Manager in executing daily playground operations to maintain smooth and efficient service
• Supervise and coordinate staff duties to optimize team performance and support ongoing training initiatives
• Respond promptly to customer enquiries, manage bookings, and address feedback to enhance customer satisfaction
• Support the planning and execution of birthday parties and group events to deliver memorable experiences
• Conduct regular safety inspections, maintain cleanliness, and perform equipment checks to ensure a secure environment
• Manage cashier operations, prepare daily reports, and control stock levels to support business accuracy and inventory management

Preferred competencies and qualifications

• Experience in retail, hospitality, attractions, or indoor playground operations to effectively manage playground activities
• Strong customer service, communication, and leadership skills to engage customers and lead teams effectively
• Responsible, proactive attitude with comfort working with children and families to foster a positive environment
• Flexibility to work shifts, weekends, and public holidays to meet operational needs