Engineer, Customer Quality Assurance

ROLE / JOB SUMMARY
-Process field claims in a timely manner for resolution

-Drive customer issue resolution through claims management process, i.e. root cause analysis, containment, corrective action, quality controls improvements to prevent recurrence and increase detection efficacy

-Work with regional Technical Product Managers to resolve field claims, i.e. failure analysis and site visits

ESSENTIAL DUTIES AND RESPONSIBILITIES:

-Collaborate with cross-functional teams, contributing to the product FA or characterization

-Provide timely engineering insights including failure analysis, technical reports and presentation

-Handle customer visits and factory audits and product inspection

-Develop & contribute to building knowledge base of degradation from product to material level

-Design tests to detect infant mortality and mid-life product failures

ESSENTIAL JOB / COMPETENCIES:
Technical

• Understanding of the technological developments in the industry on both products and components
• Energy yield monitoring

Analytical & Problem Solving

• Warranty claim process and resolution management
• Engineering knowledge in using quality tools such as 5 Whys, 8D, CAPA, DMAIC.

SoftSkills & Professional Attributes

• Project and experimental planning
• Product testing and report writing

REQUIRED QUALIFICATIONS AND EXPERIENCE:

• Minimum bachelor’s degree (engineering discipline), advanced degrees holder (Master’s or PhD) are welcome to apply
• Proficiency in Microsoft Office applications.
• Problem-solving and failure analysis of products
• Familiar with statistical analysis method
• Experience in SAP, Knowledge of Production System (TPS) and Lean Manufacturing principles will be added advantage
• Active participation in technical reviews to drive business outcome
• Sense of urgency to deliver outcome.
• Strong sense of ownership and self-motivation, work independently.
• Proactive working attitude – hands on approach
• Good time management, able to handle pressure under tight timelines
• Self-management, strong belief in driving for quality and customer satisfaction.
• Ability to interface and communicate effectively with cross-functional teams as well as external stake holders and external auditors.
• Communicate effectively through presentation and technical reports.
• Active participation and/or driving a team in group activities
• Meet project deliverables in accordance with timeline
• Working experience in manufacturing industries will be an added advantage
• Willing to travel