Head of Enablement & Business transformation, Asia

Purpose

Drives the strategic agenda and execution excellence across the enablement functions (ex P&C & Risk) in Asia, reporting to Executive & Regional Head, Asia. Supports the reprofiling and scaling of NAB’s CIB business in Asia. Key responsibilities include:

• Regional Enablement Leadership - Providing strategic oversight and leadership of enablement functions to ensure best in class execution, alignment, prioritisation and efficiency in collaboration with ALT and respective Global lines.
• Transformation: Assess and scrutinise existing functions with a view to driving increased productivity, stronger governance and enhanced client service. Ensure Enablement is aligned with the Asia strategy.
• Accountability - Provide a single point of accountability for transforming the region's operating model, improving organisational effectiveness, and ensuring resources are aligned to strategic priorities.
• Hold formal MAS Senior Manager accountability, ensuring all regulatory obligations are met and that governance, controls and risk frameworks are consistently applied across Asia.
• Leadership -Support the customer facing functions with any process or administrative roadblocks; attract talent into the Enablement functions; and bring a holistic mindset change in line with the wider business.

Key Accountabilities

• Lead and convert critical Asia priorities into execution plans and oversee implementation in collaboration with relevant stakeholders
• Promote a culture of cross-functional team collaboration, accountability, continuous improvement, and strategic execution
• Deliver a seamless customer and colleague experience locally
• Identify opportunities for AI application and drive continuous improvement to optimise customer service and productivity
• Deliver and manage operational requirements and outcomes to the agreed metrics/objectives
• Proactively monitor risk and assurance requirements within agreed Risk Appetite, managing non-compliance in a timely manner
• Compliant with all required NAB policies, procedures and standards
• Monitor service delivery to standards and assess process effectiveness
• Lead the Asia Enablement Forum and participate in ALT meetings and Risk Management forums, as appropriate

Essential capabilities

Strategic Mindset &Transformation Leadership

• Aligns cross-team strategies with regional goals and priorities.
• Leads strategic planning, transformation, and change initiatives.
• Awareness of regulatory and risk frameworks.

Commercial & Operational Acumen

• Applies knowledge of operational environment including the risk frameworks required to keep NAB safe and work on strategic decisions.

Decision and Data Quality

• Promotes collaborative problem-solving and teamwork.
• Encourages data-driven decisions.

Other capabilities

• Drives engagement & collaboration
• Relationship building & influence
• Communication& analysis

Customer Focus

• Customer driven and commercial approach to business in a results focused environment
• Secures resources to meet customer needs.

Experience

• Extensive banking and operations experience, with experience in strategy development and execution
• Proven leadership experience. Specifically, can engage and lead people to deliver high performance business outcomes coupled with career development
• Proven experience in business transformation delivery and building strong cross-enterprise partnerships
• Understanding of the operational environment including the risk, control frameworks, and regulatory obligations.
• Committed to fostering a culture of continuous improvement, learning, and innovation.ra
• A high degree of autonomy, influence (both within and across business boundaries); and effective communication, problem solving, prioritisation and influencing skills
• Known for identifying critical issues and driving effective, outcome-focused solutions.
• Passionate about aligning work with the Region’s and Group’s strategy and values, and delivering positive social and economic impact.