TLS Retreats Director

Own and grow the retreats business for The Longevity Suite across Asia— starting with full commercial and partnership ownership of the Singapore flagship, and building the playbook to expand retreats into future TLS APAC locations. This is a director-level, entrepreneurial role: the person in it runs retreats as their own business, owns the hotel partnership at a strategic level, and makes TLS retreats the brand's most visible growth driver.

● Own the retreats P&L across current and future locations: pricing, packaging, occupancy and margin targets.

● Build TLS Retreats as its own distinctive brand within the TLS umbrella — with a clear business proposition and identity that stands apart while staying true to TLS's overall positioning.

● Own the overall hotel partnership at a strategic level: set the commercial framework, lead negotiations, and hold hotel operations accountable for service levels — ensuring both guest experience and TLS commercial outcomes are delivered.

● Translate retreat programmes designed by the Chief Wellness Officer, Chief Medical team, and Clinic/SpaDirector into sellable, well-packaged commercial offers, and oversee their operational delivery.

● Build and manage the retreat sales pipeline, converting enquiries from travel agents, corporate partners and direct guests into confirmed bookings.

● Manage relationships with the travel trade, agents and DMC partners.

● Develop a partnership programme and curate KOL and celebrity engagement and visits to build brand visibilityand credibility.

● Engage external stakeholders such as the Singapore Tourism Board (STB) to unlock grants, co-funding and other government support for the retreats programme.

● Provide customer insights and analytics on brand positioning to inform retreat design, pricing and marketing decisions.

● Curate a black book ofSingapore's best practitioners (medical, therapeutic, wellness) that retreat guests can access, maintaining quality and fit with TLS standards.

● Direct the Retreats DigitalMarketing Manager and coordinate with the Commercial, Partnerships &Marketing team to align online acquisition with sales and operational capacity.

● Work with the METT OperationsManagers and TLS Spa & Clinic Director on the end-to-end guest journey for retreats: pre-arrival, on-site delivery, and post-retreat follow-up.

● Work with the Spa & ClinicDirector and clinical leads on staffing, scheduling and resource planning for retreat weeks.

● Track and report on retreatKPIs (bookings, conversion, ADR, occupancy, guest satisfaction) as part of theTLS Operating Rhythm.

● Represent TLS retreats at tradeshows, agent trainings and partner events as required.

● Develop the retreats expansion playbook: the commercial model, partner engagement framework, and operating template for launching retreats in future TLS APAC locations.