Business Operations Analyst (Based in Toa Payoh)

About Sembcorp
Sembcorp is a leading energy and urban solutions provider headquartered in Singapore. Led by its purpose to drive energy transition, Sembcorp delivers sustainable energy solutions and urban developments by leveraging its sector expertise and global track record.

Join us in shaping a sustainable energy future

Drive Asia’s energy transition with us! Our Gas & Related Services segment is a key growth engine, delivering reliable and efficient energy to industries and communities across multiple countries. We support Asia’s growing energy needs while advancing the shift to a lower-carbon future.

Key Roles and Responsibilities

• Enable faster and more confident business decisions by working with various stakeholders to propose, build and maintain automated data collection pipelines and provide stakeholders with accurate and relevant dashboards.
• Reduce manual reporting effort by automating recurring reports, data preparation and insight workflows.
• Turn business questions into structured analyses and provide business recommendations that improve customer acquisition, conversion, retention and campaign performance.
• Develop practical alerts and decision-support tools that surface material changes.
• Improve forecasting accuracy and planning discipline for customer-base movement
• Achieve synergy by connecting and reconcile data across relevant customer, web, CRM, billing and operational sources, working with Digital and system owners to improve data availability and reliability.
• Build trust in data quality governance by establishing data definitions, documentation, quality checks and access controls so that dashboards and automated outputs are trusted, traceable and used consistently.
• Improve productivity and decision quality by evaluating and apply fit-for-purpose analytics, automation and AI tools while ensuring appropriate data protection, governance and human review.

Qualifications & Experience

• Degree in a quantitative, business, technology or engineering-related discipline.
• Experience in commercial analytics and reporting, revenue operations, marketing analytics or related role.
• Strong analytical foundation and practical experience working with customer journeys, conversion funnels, retention, campaign performance and commercial KPIs.
• Hands-on capability in VBA, PowerBI, Power Query, Power Automate; python or SQL is an advantage; AI use experience is an advantage
• Ability to structure ambiguous business questions, work with imperfect data and communicate a clear, decision-oriented answer to non-technical stakeholders.
• Experience automating recurring reporting or operational workflows and improving the controls, documentation and maintainability around them.
• Good understanding of data quality, privacy and governance considerations when working with customer data.
• Strong stakeholder management and communication skills, with the confidence to challenge assumptions constructively and drive follow-through without formal authority.
• A builder's mindset: curious, practical, detail-oriented and motivated by creating tools and insights that teams use to make better decisions.

Our Culture at Sembcorp

At Sembcorp, our culture is shaped by a strong set of shared behaviours that guide the way we work and uphold our commitment to driving the energy transition.

We foster an institution-first mindset, where the success of Sembcorp takes precedence over individual interests. Collaboration is at the heart of what we do, as we work seamlessly across markets, businesses, and functions to achieve our goals together. Accountability is a core principle, ensuring that we take ownership of our commitments and deliver on them with integrity and excellence. These values define who we are and create a workplace where our people can thrive while making a meaningful impact on driving energy transition.

Join us in making a real impact!