Senior Manager (Key Account Management)

Job Description

TheKey Account Manager is responsible for managing a portfolio of client accounts,ensuring customer satisfaction, and driving revenue growth. This role involvesnurturing existing relationships, identifying new sales opportunities withinthose accounts, and collaborating with internal teams to deliver customizedsolutions that meet client needs.

· Teaminspiration and Leadership:

o Inspirea diverse team across multiple geographies, fostering culture of collaboration,innovation, and excellence

o Leadother team as needed in delegate role or other, as/when needed to ensure continuityof the projects as per business requirements.

· DrivingProfitable Growth:

o Serveas the primary point of contact for assigned accounts, building strong,long-term relationships with clients.

o Understandclients’ business goals and challenges to offer tailored solutions andproducts.

o Drivesales growth within existing accounts through upselling, cross-selling, andcontract renewals.

o Developaccount plans, sales forecasts, and activity reports to track performanceagainst targets.

o Collaboratewith internal departments (e.g., product, customer service, marketing,manufacturing, NPI, supply chain) to ensure timely and successful delivery ofsolutions.

o Negotiatepricing, terms, and agreements to close sales and maintain profitablerelationships.

o Respondto client inquiries and resolve issues efficiently to maintain high customersatisfaction.

o Identifynew business opportunities and referrals within existing accounts.

o Stayupdated on industry trends, competitor activities, and product knowledge toeffectively position the company’s offerings.

o Buildand maintain strong, trusted relationships with senior stakeholders anddecision-makers within key accounts.

o Identifyand capitalize on upselling and cross-selling opportunities to maximize accountrevenue.

o Monitoraccount performance metrics, forecast revenue, and manage budgets.

o Proactivelyidentify risks and develop mitigation plans to secure account stability.

o Representthe company at client meetings, industry events, and conferences to promotestrong partnerships.

o Stayupdated on industry trends, competitive landscape, and market developments toadvise clients and inform company strategy

o TrackKPIs to measure program performance and identify areas for improvement.

o Leveragecustomer relationship management system or any other technology to drive data-baseddecisions, visibility, and automation across the business

o Ensureadherence to global trade compliance, regulatory standards, and corporatesustainability goals.

Qualifications

· Bachelor’s degree in business, Marketing, Sales, or related field.

· Minimum3-5 years of experience in key account management, or business to business.

· Provenability to meet or exceed sales targets and grow account revenue.

· Strongnegotiation, communication, and interpersonal skills.

· Abilityto build trusted relationships with C-level executives and senior stakeholders.

· Solidorganizational skills and attention to detail.

· Analyticalmindset with financial acumen to manage budgets and forecasts.

· Proficientwith CRM software and sales analytics tools.

· Experiencein Medical Devices or related field is a plus.

Skills:

· Strongcommunication skills with the ability to influence across all organizationallevels.

· Salesdriven mindset, with demonstrated end-to-end critical thinking.

· Highdegree of accountability and a track record of delivery excellence.

· Resilienceand adaptability in a fast-paced environment

· Abilityto influence cross-functional teams without direct authority.

· Detail-orientedwith strong problem-solving capabilities, time management and prioritization.