Network Maintenance Engineer (West)

Responsibilities:

• Perform routine operation, monitoring, and preventive maintenance of network infrastructure, including switches, routers, firewalls, wireless equipment, and network management systems.
• Monitor network performance, availability, and capacity to ensure stable and reliable service delivery.
• Analyze network logs to identify abnormalities, diagnose issues, and perform root cause analysis.
• Respond to and resolve network incidents, service disruptions, and performance degradation in accordance with established SLAs.
• Plan, coordinate, and execute firmware upgrades, software patching, and security updates for network devices.
• Support change management activities, including impact assessment, implementation, validation, and rollback planning.
• Maintain network documentation, configuration records, maintenance reports, and incident logs.
• Coordinate with vendors, stakeholders, and internal support teams for technical troubleshooting and issue resolution.
• Support and maintain AWS cloud networking infrastructure and connectivity between on-premises and cloud environments.
• Participate in on-call support and scheduled maintenance activities outside normal working hours when required.

Requirements

• Diploma or Degree in Computer Engineering, Information Technology, Computer Science, Telecommunications, or a related discipline.
• Minimum 1 years of experience in network operation, maintenance, and support.
• Strong knowledge of TCP/IP, Routing & Switching, VLAN, Firewall, VPN, Wireless Networks, and Network Security.
• Hands-on experience in network troubleshooting, incident management, and root cause analysis.
• Experience with network monitoring tools, log analysis, and performance monitoring.
• Experience in firmware upgrades, software patch management, and network change implementation in production environments.
• Preferred experience in AWS Cloud networking services, including VPC, Route Tables, Security Groups, Network ACLs, Transit Gateway, Site-to-Site VPN, Direct Connect, and hybrid cloud networking.
• Good analytical, troubleshooting, and communication skills.
• Ability to work independently and effectively coordinate with multiple stakeholders.
• Relevant certifications such as CCNA, CCNP, AWS Certified Advanced Networking, AWS Solutions Architect Associate, or equivalent will be an added advantage.

Work Location: West, to travel to site when required