Supervisor

Job Title: Supervisor (Service Operations)

Job Summary

The Supervisor is responsible for overseeing daily service operations, ensuring high service standards, managing staff performance, and maintaining customer satisfaction. This role acts as a bridge between management and frontline employees, ensuring smooth and efficient service delivery.

Key Responsibilities

1. Operations Management

• Supervise daily operations to ensure services are delivered efficiently and on schedule
• Monitor workflow, staff allocation, and service quality
• Resolve operational issues promptly to minimize disruption

2. Staff Supervision & Training

• Lead, guide, and motivate frontline staff
• Conduct on-the-job training for new and existing employees
• Prepare duty rosters and manage attendance
• Ensure staff comply with company policies and procedures

3. Customer Service

• Handle customer inquiries, feedback, and complaints professionally
• Ensure a high level of customer satisfaction and service standards
• Build and maintain positive customer relationships

4. Quality Control

• Ensure service quality meets company standards and client expectations
• Conduct regular checks and inspections
• Implement improvements where necessary

5. Sales & Performance (if applicable)

• Monitor team performance against KPIs or sales targets
• Upsell services or products where appropriate
• Prepare performance reports for management

6. Compliance & Safety

• Ensure adherence to workplace safety, hygiene, and regulatory requirements
• Maintain proper documentation and reporting
• Enforce discipline and safe work practices

7. Administrative Duties

• Prepare daily/weekly reports
• Manage inventory, supplies, or equipment (if applicable)
• Coordinate with management on staffing and operational needs