Student Management Officer (Contract)

About the role

Candidate will be supporting in managing student conduct, behavioural concerns, and well-being.

Key responsibilities

• Assist with fact-finding and investigations relating to student misconduct, bullying, and behavioural incidents.

• Maintain proper and confidential records of student cases and follow-up actions.

• Engage students involved in disciplinary cases, including affected students and those responsible for the incidents.

• Build positive relationships with students, particularly those who may require additional behavioural or emotional support.

• Identify possible warning signs and escalate concerns to the relevant personnel.

• Support the implementation and monitoring of student safety or intervention plans.

• Facilitate restorative conversations between affected parties where appropriate.

• Support corrective counselling and help students understand the consequences of their actions.

• Work closely with counsellors, student support personnel and the student management team.

• Communicate with parents or guardians regarding student cases and follow-up measures.

About you

• Previous experience in teaching, student discipline, student management, pastoral care, counselling, youth work or a related position within an educational environment.

• Able to communicate confidently and sensitively with students, parents and institutional personnel.

• Strong interpersonal, listening and conflict-management skills.

• Able to manage sensitive student cases professionally and with discretion.

• Able to conduct fact-finding objectively and prepare clear and accurate case documentation.

• Familiarity with restorative practices, case management or student support processes would be advantageous.

• Patient, emotionally mature and able to remain calm when managing challenging behaviour.

• Able to exercise sound judgement and maintain strict confidentiality.

• Comfortable working collaboratively with multidisciplinary teams and external support organisations.

EA Personnel Name: Jackie Ng
EA Personnel No: R22109024
EA License No: 95C5411

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