Service Crew

Job Responsibilities

Overseeing the FOH service staff to ensure a high level of customer satisfaction.

• Ushering the guests warmly upon arrival and escorting them to their tables with the menus.
• Serve food and beverages to guests according to established fine-dining service standards in a timely-manner.
• Be knowledgeable about the menu, including ingredients and preparation methods.
• Anticipate and fulfil customer needs, such as refilling water glasses or providing additional utensils.
• Present and explain the bill to customers, as well as process payments accurately and efficiently.
• Address customer concerns and complaints in a timely and professional manner.
• Ensure compliance with health and safety regulations to maintain high-quality hygiene standards.
• Carry out any ad-hoc duties as assigned.

Job Requirements

• Best with working experience in a restaurant, hospitality management and/or other related fields.
• Customer-oriented and proactive
• Familiarity with health and safety regulations and food safety standards.
• Effective verbal and written communication skills in English will be an added advantage.