Senior Supervisor / Supervisor – Operations (RCC)

Duties and Responsibilities:

• Supervise all movements along the supply chain.

• Monitor day to day order and handle shipment planning via different mode of transportation for Key Customer

• Liaise with customers via e-mail & telephone for all documentation and administration matters.

• Communicate and coordinate warehouse and shipping related matters with functional department such as IT, Customs Brokerage, Transport and Freight.

• Understand the application of shipping related documents such as FTA Documents, MSDS, etc.

• Understand the application of warehousing management system and importance of linkage with all shipping related matters.

• Ensure Key Performance Indexes are met for all activities.

• Follow up closely with customers on operations issues, discrepancies and damages.

• Follow up closely with internal team on rectifying operations issues, discrepancies and damages, and ensure closure.

• Supervise and ensure export shipments/local orders, including documentation are delivered accurately and on time.

• Monitor warehouse productivities and drive cost control initiatives and order fulfillment

• Identify areas of improvement and establish innovative or adjust existing work procedures and practices.

• Ensure high standard on Safety and process compliances.

• KPI reporting

• Perform other job-related functions as and when assigned by the Team Lead/Manager.

Requirements

• Degree in Logistics/Shipping/Supply Chain/Warehouse Management and/or Industrial Engineering

• At least 3-5 years of relevant working experience in warehouse/logistics/freight forwarding.

• Experience in order customer service, shipping process and documentation.

• Willing and Fast Learner with good interpersonal skill

• Ability to work in fast pace and dynamic environment

• Ability to think quickly and perform problem solving tasks, even with changing conditions

• Service oriented and a team player

• Competent in MS Word, MS Excel (VLOOKUP & Pivot Table) and WMS system