Day 2 Software Engineer

As a Day 2 Software Engineer, you will be responsible for ensuring the smooth operation of our software products post-deployment. Your role will involve not only fixing coding bugs but also performing end-to-end troubleshooting to identify and resolve issues related to configuration, performance, and integration. You will work closely with cross-functional teams to ensure our software meets the highest standards of quality and reliability.

Key Responsibilities:

• End-to-End Troubleshooting: Perform comprehensive troubleshooting to diagnose and fix issues related to software configuration, performance, and integration.
• Bug Fixing: Identify, analyze, and resolve coding bugs in a timely manner.
• App Configuration Management: Review and update app configurations to ensure optimal performance and compatibility.
• Integration Support: Assist in resolving integration issues with other systems and platforms.
• Customer Support: Provide technical support to customers and address their concerns effectively.
• Documentation: Maintain detailed documentation of issues, solutions, and best practices.
• Collaboration: Work closely with development, QA, and support teams to ensure seamless software operation.
• Deployment: Perform File Transfer, Push Container Images and Container orchestration for rolling out Bug Fixes and Enhancements.
• Technical Debts: Identitfy, analyze, design and perform Proof of Concept (PoC) for Technical Debts and Enhancements.

Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• 2-5 years of relevant professional working experience.
• Proven experience in software development and bug fixing.
• Strong troubleshooting skills with the ability to diagnose and resolve complex issues.
• Familiarity with software configuration management and performance monitoring tools.
• Experience with Node.js, React, Kafka, Keycloak, MQTT, Microservices, Docker, Kubernetes, Podman, MongoDB, and IBM MQ.
• Available for 24/7 standby.
• Ready to work OT and in shift roles if needed.
• Excellent communication and collaboration skills.
• Ability to work independently and as part of a team.